Terms & Conditions

11:06 am Heidi White

Terms & Conditions

Standard Sales Terms & Conditions
BY PLACING AN ORDER WITH SEM, THE CUSTOMER HEREBY AGREES TO THE BELOW LISTED TERMS AND CONDITIONSTHESE STANDARD TERMS AND CONDITIONS OF SALE (“TERMS”) APPLY TO ALL SECURITY ENGINEERED MACHINERY CO., INC. (“SEM”) PRODUCTS AND SERVICES. SEM encourages all customers to call and ask questions regarding these terms and conditions. It is understood that as a potential and actual customer you have read and understood these terms. No variations to these Terms are accepted unless expressly agreed to by SEM’s President or his designate in writing.

SEM is available to assist customers by phone (800) 225-9293; fax (508) 366-6814; or e-mail customerservice@semshred.com during normal business hours of 8:00am to 5:00pm Eastern Standard Time (EST). All items may be purchased using our secure on-line shopping cart at www.semshred.com or by faxing a purchase order to (508) 366-6814. SEM adheres to stringent credit card processing security guidelines and highly recommends that you do not e-mail your credit card information. All prices are stated in U.S. Dollars and are subject to change. SEM has a $50.00 minimum order policy. SEM will issue a confirmation number for all orders. This confirmation/order number should be kept by you should you have any questions or comments regarding your order.

Order Tracking
SEM will assist you in tracking your order; contact our Customer Care Group at (800) 225-9293 or your local representative. Please have your order number available in order to facilitate the status.

All payments are to be made in U.S. Currency. SEM accepts checks, cashier checks, money orders, wire transfers (EFT/SWIFT), and all major credit cards including VISA, MasterCard, American Express, and Government issued IMPACT cards. Purchase orders are accepted pending credit approval. Checks are to be mailed to the following address:
Security Engineered Machinery
Attention: Accounts Receivable
PO Box 1045
Westborough, MA 01581

To avoid unnecessary delays please ensure checks are made out for the full invoice amount including shipping and tax amounts. There is a $100.00 charge for all returned checks.

Purchase orders will be accepted from approved customers only. To apply for credit, please contact SEM’s Accounts Receivable Department at (508) 366-1488. Invoiced unpaid over 30-days are subject to a 1.5% per month finance charge. All international orders must be paid in advanced by bank transfer. For wire instructions please contact SEM’s Accounts Receivable Department at (508) 366-1488 or ar@semshred.com.

Tax Policy
SEM is obligated to collect sales tax for orders with a “Ship To” location within the following states:
Hawaii (GET Tax)*
New York*
South Carolina*

Sales tax will be added to your invoice and is due and payable by you unless you have provided a valid exemption certificate AT TIME OF ORDER. Please note that this list of states where SEM is required to collect sales tax may change without notice. Please speak with SEM customer service to determine sales tax requirements.

*Denotes states that are required to have freight taxed by local law.

Warranty Information
SEM warrantees that all products SEM sells are free from manufacturing defects. Warrantees are machine specific and vary depending on the product or manufacturer. Please refer to SEM’s specific product warranty terms and conditions for detailed information.

SEM will make every effort to cancel orders when requested. SEM’s standard cancellation fee is 15% of the value of the order. To avoid penalties, orders for standard, off the shelf products need to be canceled before shipment. Custom made or specialty orders may not be canceled as costs are incurred upon placing an order. Associated costs with custom/specialty orders include engineering, production, traffic scheduling, procurement, and prepayments.

Products returned to SEM are subject to a 15% restocking fee plus freight out and back to customer – NO EXCEPTIONS. Orders are only returnable within 30 calendar days of delivery and MUST by “Like New” condition in their original packaging with a Return Material Authorization number (RMA). In order for your RMA to remain valid, you are required to supply SEM with a freight tracking number for the returning product within seven (7) calendar days of being issued an RMA number. Customers are exclusively responsible for the condition of the returned product until it has been received by SEM therefore insurance of the equipment is recommended. Credits or money back is provided to the customer once SEM has evaluated the return. Please note that restocking charges are assessed in order to recover return freight and handling as well as evaluation and cleanup costs. Restocking charges are not a revenue generator.

Customers are responsible for thoroughly inspecting all products when delivered for damage and are required to note any problems/damage upon delivery directly on the delivery ticket before signing/accepting product. Once you have signed the delivery ticket, you have contractually accepted the product in the exact condition that it was delivered. Your signature on the delivery ticket voids the insurance SEM places on all shipments. All returns and exchanges are at the sole discretion of SEM and are judged on a case by case basis.

SEM reserves the right to change pricing at anytime on any product or service. Pricing changes arise for a variety of reasons including special shipping requirements, promotions, errors in published prices as well as manufacturing changes. In order to ensure pricing is accurate, please contact SEM customer service or your local sales representative.

Shipping Policies
SEM uses a variety of freight carriers in order to deliver your purchases. It is the customer’s responsibility to ensure they are prepared to receive their purchase. Typically SEM will use a combination of UPS or FEDEX for items less than 100lbs. and common trucking for items weighing more than 100lbs. SEM attempts to use the most economical method of transportation. Additional services such as Next Day Service, 2nd Day Service, Saturday Delivery, lift gate, inside delivery are available but at an additional cost. Shipments made via common carrier are to customer’s dock only. It is the customer’s responsibility to ensure they have the proper dock and equipment to offload their purchase.

SEM can deliver equipment anywhere in the world. Shipments outside the contiguous 48 U.S. will typically incur additional charges. SEM is not responsible for any costs associated with customs, taxes, brokerage fees, import surcharges and/or any other associated tax, fee or surcharge. Please contact SEM or your local territory manager for additional information. Any freight issues (delivery refusals, ship-to redirection, etc.) in which additional freight charges are incurred will be the responsibility of the customer. All applicable charges will be billed to the order in which the charges were made.

Shipping Notice/Damaged Goods
It is the customer’s responsibility to thoroughly inspect your purchase PRIOR to accepting the shipment for damage. DO NOT SIGN delivery receipt unless you have inspected your shipment and are satisfied it has arrived undamaged. All SEM products are shipped in new condition with appropriate packaging/skidding/crating, to ensure your order arrives in proper working order. IF PACKAGING IS SIGNED FOR WITHOUT NOTING PHYSICAL DAMAGE, SEM CANNOT BE HELD RESPONSIBLE FOR THE ITEMS YOU ACCEPT. Do not limit your ability to collect for damage. Notes regarding condition of shipment at time of receipt will aid in processing a claim for damages if applicable. Please contact SEM customer service immediately if there are any issues.

Compliance with Laws
Customer is solely responsible to obtain any permits required by Federal or State or other laws and to comply with all applicable laws concerning all products sold pursuant to the order.

SEM secures time and resources to support your service needs. All service visits will be confirmed in writing via email approximately no later than 5 business days prior to dispatching an SEM service technician. Service will not dispatch a service technician without your confirmation. The service confirmation includes the following:

  1. Date and time of service.
  2. Customer’s authorization of access to base / location and unobstructed access to the equipment being serviced.
  3. Any customer supplied service parts and accessories needed for service including but not limited to spare parts and accessories, man-lifts, fork trucks, ladders, etc.

Service calls cancelled less than 72 hours prior to service or in the case of travel 1 week prior to service, Customer will be charged all expenses incurred up to cancellation including any non-refundable travel costs, rental, or freight costs as applicable. Service cancelled the day of the service call, Customer will be charged full cost quoted. It is essential that our customer’s service needs are detailed and agreed to in a statement of work, (“SOW”) prior to technician being dispatched to ensure the SEM service technician is properly prepared. Failure to properly detail out and agree to a SOW may result in a return service call and additional costs. Please note that SEM service technicians are not responsible for unjamming central air systems, any electrical issues or use of non-SEM supplied spare parts and accessories. In the event of jam cleanouts done by SEM service technicians a surcharge for the current service rate will be assessed to clear the jam. SEM recommends having a certified electrician on site on the day of the service to address any electrical issues. Security Engineered Machinery service charges are not contingent on the outcome of the result of the service performed.