A Note on Phillip Ayers, Service Technician

September 3, 2020 at 1:28 pm by Amanda Canale
Phillip Ayers, Service Technician

“Phillip interacted perfectly with the site, myself, security screeners, disk technicians. Absolutely silk. He did a magnificent job of telling us what was going on if he needed anything, he kept us going with simple status updates and worked with our Technician to get machines in and out of the room. Phillip was genuinely invested in the work and wanted to be sure that it was done correctly. He wanted to be sure the customer was satisfied and I could see the pride he had in his job. SEM took the site from limping along at about 50 percent up to 100% in a matter of four days. Phillip was clean cut, on time, obviously early to bed and early to rise. He showed great respect to our company. I can’t come up with anything that SEM could have done better. As you can tell, I am a big SEM fan.”

—Commercial Client 

A Note on Paul Dettmer, Service Technician

August 22, 2018 at 7:35 pm by Heidi White
Paul Dettmer, Service Technician

“I wanted to drop a quick note to let you know how helpful and professional Paul was while at our building.  He took the time to work through the equipment, perform the PM [preventive maintenance], and offer suggestions on how to avoid any future issues with our equipment. He also made the effort to answer a few questions we had about new equipment we might need later down the road and was very knowledgeable about the various machines and their capabilities. We greatly appreciated his time, effort, and knowledge during this call and wanted to make sure that was passed on.”

—Brandon A., US Department of Justice