“We have (and use) three of your shredders – all are rock-solid reliable, and an invaluable part of what we do. Indeed, we can’t do without them.”
—Don W., U.S. Military Client
Tag: client testimonial
A Note on Dave Carroll, Sr. Service Technician
September 21, 2020 at 2:37 pm
“Dave was exceptional! From the moment we met, he was very professional, friendly, and very easy to work with. We had issues with our disintegrator and Dave worked through everything to make sure we were up and running again. Dave walked me through the entire disintegrator and briquettor and he explained how everything worked in great detail. He showed me what he was doing and why. When asked if he was going to lunch, he replied that he was going to work through lunch to get us up and running — and he did! We hope that Dave is recognized by your company for his exceptional professionalism, work ethic, and commitment to getting the job done.”
—Federal ClientÂ
A Note on Jonathan Eastridge, Field Service Manager
at 2:34 pm
“Mr. Eastridge quickly identified the issue with our disintegrator by narrowing it down to a loose wire on the starter. He also performed a superb job of knocking out the PM, swapping out the blades, and educating our members. Thank you for the exceptional service you’ve provided!”
—Federal ClientÂ
A Note on Phillip Ayers, Service Technician
September 3, 2020 at 1:28 pm
“Phillip interacted perfectly with the site, myself, security screeners, disk technicians. Absolutely silk. He did a magnificent job of telling us what was going on if he needed anything, he kept us going with simple status updates and worked with our Technician to get machines in and out of the room. Phillip was genuinely invested in the work and wanted to be sure that it was done correctly. He wanted to be sure the customer was satisfied and I could see the pride he had in his job. SEM took the site from limping along at about 50 percent up to 100% in a matter of four days. Phillip was clean cut, on time, obviously early to bed and early to rise. He showed great respect to our company. I can’t come up with anything that SEM could have done better. As you can tell, I am a big SEM fan.”
—Commercial ClientÂ
A Note on Paul Dettmer, Service Technician
August 22, 2018 at 7:35 pm
“I wanted to drop a quick note to let you know how helpful and professional Paul was while at our building. He took the time to work through the equipment, perform the PM [preventive maintenance], and offer suggestions on how to avoid any future issues with our equipment. He also made the effort to answer a few questions we had about new equipment we might need later down the road and was very knowledgeable about the various machines and their capabilities. We greatly appreciated his time, effort, and knowledge during this call and wanted to make sure that was passed on.”
—Brandon A., US Department of Justice