Dispatches from the Customer Care Front (Part 1)

June 10, 2017 at 4:48 pm by SEM

We get lots of questions here in SEM’s Customer Care Department —some good,  some not so good, and some we get all the time.

In this series of posts, I want to address some of the most common questions and issues brought to us by our customers. In most instances, I will point you to the SEM website which is a virtual treasure trove of resources related to the physical destruction of information.

Without further ado, let’s get started.

What size bags does my shredder use? Sometimes we get this question after a customer realizes that even that brand-name bags they got from the supermarket are, well, wimpy, wimpy, wimpy.

Our bags are made specifically for shredded paper waste. They are made super strong so that they don’t tear even when stuffed to the max.

If you are unsure what size bags you need, there is a sweet “Bag Finder” tool on our website. Just click on your shredder model and the right bag for your machine will appear. Having trouble finding your older SEM shredder model? Be sure to check-out the LEGACY MODEL page.

Can I buy that little plastic thing that goes in the oil bottle? It’s called a “cap straw” and absolutely you can buy one! They can be ordered conveniently on our website.

If you would prefer to speak to a real person to order, call our Customer Care department at 800-225-9293. Tell the representative that you need part number 649CAPSTRAW and it will be on its way to you in no time!

Why did you send me a shredder with a European plug? We probably didn’t and it’s most likely not…unless you happen to be in Europe, of course.

Most electrical machines can be plugged into a standard 15 AMP outlet (see picture to the right). That “funny-looking plug” on your shredder is a 20 AMP plug, similar to what a clothes dryer or stove would use. Several of our larger capacity shredder models (266/4, 266P, 5140C/4, 5141P, 0201OMD, 0202OMD) come equipped with this plug that has one vertical prong, one T-shaped prong, and a ground prong. These larger shredders need that extra “umph” that the 20 AMPs provides.

If you don’t have a 20 AMP outlet, don’t fret just yet. Many commercial buildings already have 20 AMPs of power going to each outlet. Contact a licensed electrician or your building superintendent to test your power and, if it is sufficient, the 15 AMP receptacle can be switched for a 20 AMP one.

Hopefully this was helpful. Until next time!

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