A Note on Dave Carroll, Sr. Service Technician

September 21, 2020 at 2:37 pm by Amanda Canale
Dave Carroll, Sr. Service Technician

“Dave was exceptional! From the moment we met, he was very professional, friendly, and very easy to work with. We had issues with our disintegrator and Dave worked through everything to make sure we were up and running again. Dave walked me through the entire disintegrator and briquettor and he explained how everything worked in great detail. He showed me what he was doing and why. When asked if he was going to lunch, he replied that he was going to work through lunch to get us up and running — and he did! We hope that Dave is recognized by your company for his exceptional professionalism, work ethic, and commitment to getting the job done.”

—Federal Client 

A Note on Jonathan Eastridge, Field Service Manager

at 2:34 pm by Amanda Canale

“Mr. Eastridge quickly identified the issue with our disintegrator by narrowing it down to a loose wire on the starter.  He also performed a superb job of knocking out the PM, swapping out the blades, and educating our members. Thank you for the exceptional service you’ve provided!”

—Federal Client 

Debunking Hard Drive Destruction Misconceptions

September 9, 2020 at 2:18 pm by Amanda Canale

In October 2019, Blancco, an international data security company, released an article discussing various end-of-life data destruction methods and comparing drive destruction to data erasure. While we agree with some of what was written, we’d like to clear up a few things.

In the article, Blancco recommends weighing the level of impact certain end-of-life data can have in the case of a data breach combined with how quickly the data may age out. They then suggested basing the method of sanitization off of that assessment. We want to stress that there should never be an assessment of this nature when handling sensitive, confidential, or personally identifiable information (PII). It is always best practice to treat all end-of-life data as never aging out and having a potentially high level of harm if breached as both can be impossible to predetermine. Remember, there is no statute of limitations when it comes to data breach, meaning that an end-of-life drive can cause a breach years after it was discarded.

While some companies argue that drives should be reused as a more economical option, we disagree. By reusing devices, a company risks that leftover unencrypted or encrypted data getting into the wrong hands. Companies should future-proof their end-of-life data destruction procedures to ensure the prevention of future data breaches. This will not only save them time and money in the long run but prevents any damages to their customer base and reputation. (It’s better to be safe now than sorry in the long run!)

Blancco also notes that using a third-party vendor to sanitize and destroy end-of-life data and devices is an option. Morgan Stanley recently came under fire for the alleged data breach of their clients’ financial information after an ITAD (IT asset disposition) vendor misplaced a number of various computer equipment that were storing customers’ personally identifiable information (PII). Even though Blancco suggests carefully researching and vetting the vendors to ensure they are properly destroying your devices, introducing a third party significantly increases the chain of custody and companies face a far higher risk of data breach every step of the way when opting for this route.

While there are some reputable data sanitization vendors out there, it can be far too easy for ITAD vendors to misuse, mishandle, and misplace drives when in transportation, and in the actual acts of destruction and disposal. There have even been reports of some vendors selling end-of-life devices and their sensitive information to online third parties. We suggest getting rid of ITADs altogether if they’re part of your device destruction procedure simply because the security risks can be unpredictable and potentially catastrophic. Instead, we suggest purchasing one of our NSA listed devices, keeping the chain of custody within the company, and conducting all destruction in-house. You can read more of our thoughts on Morgan Stanley’s data breach here.

information-destruction

A common data destruction misconception is that erasing or overwriting a drive and degaussing are synonymous with one another. Unfortunately, that kind of thinking can quickly become dangerous depending on the kind of information you are looking to destroy. While methods such as cryptographic erasure and data erasure would allow the drive to be used again, as Blancco suggests, you run the high risk of leaving behind sensitive data which can become a gold mine for hackers and thieves.

While degaussing is not possible for the destruction of end-of-life data on solid state drives (SSDs), SEM always recommends following NSA standards and degaussing all magnetic media, including hard disk drives (HDDs), prior to destruction. Solid state drives (SSDs) and optical media do not require it as part of the destruction process but crushing and/or shredding is recommended. By degaussing HDDs, companies are choosing the most secure method of data sanitization per NSA guidelines as this is the only way companies can be certain that their data has been properly destroyed. When magnetic media is degaussed, the machines use powerful magnetic fields to sanitize the magnetic tapes and drive, wiping all sensitive information from the device. This act renders the drive completely inoperable, which should always be the goal.

Once the device has been degaussed, it should be physically destroyed. The combination of degaussing and physical destruction for HDDs is without a doubt the most secure method of ensuring your end-of-life data stays at the end of its life. Not even the most skilled of hackers will be able to get any information off of the drive, simply because there’s nothing left on it to hack!

Regardless of the catalyst for end-of-life drive destruction, it is always best practice to conduct destruction and degaussing in-house. It is also important to remember that a data breach is a data breach, no matter the level of impact. Blancco writes that, “not all degaussing machines are adequate to the task of demagnetizing all HDDs.” They’re right.

At SEM we have an array of various high-quality NSA listed/CUI and unclassified magnetic media degaussers, IT crushers, and enterprise IT shredders to meet any regulation. Any one of our exceptional sales team members are more than happy to help answer any questions you may have and help determine which machine will best meet your company or federally regulated destruction needs.

A Note on Phillip Ayers, Service Technician

September 3, 2020 at 1:28 pm by Amanda Canale
Phillip Ayers, Service Technician

“Phillip interacted perfectly with the site, myself, security screeners, disk technicians. Absolutely silk. He did a magnificent job of telling us what was going on if he needed anything, he kept us going with simple status updates and worked with our Technician to get machines in and out of the room. Phillip was genuinely invested in the work and wanted to be sure that it was done correctly. He wanted to be sure the customer was satisfied and I could see the pride he had in his job. SEM took the site from limping along at about 50 percent up to 100% in a matter of four days. Phillip was clean cut, on time, obviously early to bed and early to rise. He showed great respect to our company. I can’t come up with anything that SEM could have done better. As you can tell, I am a big SEM fan.”

—Commercial Client 

Think Your End-of-Life Data is Destroyed? Think Again!

August 25, 2020 at 9:00 am by Amanda Canale

When it comes to our personal data, some companies will go above and beyond to obtain it. Unfortunately, some companies don’t always take the same time and care when it comes to the destruction of that data. Recently, Morgan Stanley has come under fire for the possible data breach of their clients’ information. On July 10, the financial institution issued a statement to their clients that there were, “potential data security incidents” related to their personal information.

The incidents, which have occurred over a span of four years, were caused by an ITAD (IT asset disposition) vendor misplacing a number of various computer equipment that were being used to store customers’ personally identifiable information (PII).

data-privacy-day

A company like Morgan Stanley risks data security breaches every step of the way when opting for a third-party route; this can not only cause irreparable damage to their clients but to their brand as well. The belief that recycling hard disk drives (HDDs) and solid state drives (SSDs) is best practice, can, unfortunately, lead to major consequences.

While there are some reputable data sanitization companies in existence, if a company chooses to utilize an ITAD vendor instead of conducting end-of-life destruction in-house, the number of safety risks can be immeasurable. It can be far too easy for an ITAD vendor to mishandle or misuse drives when in transportation, being sorted by staff, and in the actual acts of destruction and disposal. Some contracted salvage vendors have even been known to sell the equipment they are given to online third parties.

It is a scary but common misbelief that simply erasing drives clean is enough to keep your information safe. When erasing data off of a drive, it’s possible that unencrypted and encrypted information can linger and be easily accessible by hackers. Morgan Stanley chief information security officer, Gerard Brady, wrote, “The manufacturer subsequently informed us of a software flaw that could have resulted in small amounts of previously deleted data remaining on the disks in unencrypted form.”

While Morgan Stanley has issued a statement promising that they will pay for two years of credit monitoring for their customers whose data may have been breached, it frankly isn’t enough for some clients as this possible breach may not affect them until much later.

“There is no statute of limitations on future data breaches,” writes Bob Johnson of the National Association for Information Destruction (NAID). “If a hard drive turns up five or 10 years down the road with personal information on it, it is still a data breach plain and simple. Ignoring missing or improperly wiped electronic media today simply means there are a bunch of time bombs floating around.”

It is this particular reason why we at SEM stress that all hard disk drives be degaussed and destroyed and done so in-house. When destroying data in-house, companies can be positive that the data is successfully destroyed whereas when given over to a vendor, the company forfeits any and all oversight. SEM degaussers use powerful magnetic fields to sanitize the magnetic storage media which renders the drive completely inoperable. No matter what the industry, purchasing in-house, end-of-life data destruction equipment is well worth the investment simply because it is impossible to be certain that all data has been destroyed otherwise. This can in turn potentially save the company more time and money in the long run by preventing breach early on.

While Morgan Stanley was unaware of the dangers that come with hiring third party data sanitization companies, they, along with their clients, are unfortunately the ones who are left to suffer the consequences of the vendor’s negligence.

At SEM we have an array of various high-quality NSA listed/CUI and unclassified magnetic media degaussers, IT crushers, and enterprise IT shredders to meet any regulation. Any one of our exceptional sales team members are more than happy to help answer any questions you may have and help determine which machine will best meet your personal or regulated destruction needs.

(To read more about how one’s trash can easily become another’s treasure, read one of our previous blog posts here.)